Refund and Returns Policy

1. General Policy

At wagongo, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with your order, you may request a refund or return in accordance with the conditions set out below.

2. Eligibility for Returns

2.1. Time Frame

Requests for returns must be submitted within 30 calendar days from the date you receive the product.

2.2. Condition of Items

• Items must be unused, unwashed, and in their original packaging.
• All tags, labels, and accessories must be included.
• Products that have been altered, damaged, or worn will not be eligible for a refund.

3. Return Process

3.1. Initiating a Return

To start a return, contact our support team at [email protected] or call +1(806)737-9486. Provide your order number, the item(s) you wish to return, and the reason for the return.

3.2. Return Authorization

Our team will issue a Return Authorization (RA) number and detailed instructions for shipping the product back to us. Returns sent without an RA number may be refused.

3.3. Shipping Costs

Customers are responsible for the cost of return shipping unless the return is due to a defect or an error on our part. We recommend using a trackable shipping service and retaining proof of shipment.

4. Refunds

4.1. Refund Method

Refunds will be processed to the original payment method used for the purchase. Credit card refunds may take up to 10 business days to appear on your statement.

4.2. Refund Amount

• Full refund for items returned in original condition within the eligible period.
• Original shipping charges are non‑refundable unless the return is due to a mistake on our part.

5. Non‑Refundable Items

The following items are not eligible for refunds or returns:

• Personalized or custom‑made products.
• Final‑sale or clearance items, unless defective.
• Gift cards and digital downloads.

6. Defective or Incorrect Items

If you receive a defective or incorrect item, contact us within 7 days of receipt. We will arrange a replacement or a full refund, including any applicable shipping costs.

7. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the product upon delivery and report any issues promptly.
• Follow the return instructions provided by wagongo.

8. Legal Disclaimer

This Refund and Returns Policy does not affect your statutory rights. wagongo reserves the right to amend this policy at any time, with changes posted on this page. Continued use of the website after modifications constitutes acceptance of the updated terms.

9. Contact Information

If you have any questions regarding this policy, please reach out to us:

• Email: [email protected]
• Phone: +1(806)737-9486
• Address: Address